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OUR COMPLAINTS PROCEDURE

Our Complaints Procedure

If you are not completely happy with our service we would like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible; however sometimes we may not get things right first time.

We want to:
• Make it easy for you to tell us what went wrong
• Give your complaint the attention it deserves
• Resolve your complaint fairly without delay
• Make sure you are satisfied with how your complaint was handled

HOW AND WHERE TO COMPLAIN

If you are not satisfied with any aspect of our products or service you can tell us about your complaint in the following ways:

  •   By telephone on 07716624306 or via our Facebook page or our Contact page
    • By email at millarwindows@gmail.com
    • In person at Millar Windows & Doors LTD,
    • In writing to us at the address above – please address your letter to the Complaints Manager

HOW LONG WILL IT TAKE?

We will aim to resolve your complaint straight away but if we cannot, we will write to you within 5 business days to tell you:
• Why we have not resolved your complaint
• Who is dealing with your complaint
• When we will contact you again

We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing.

To find out more about our Complaints Procedure contact us here.

Rockdoor Grey

Recent Works

Take a look at some of our recent projects below. Don’t forget to get in touch with us to find out how we can help with your project.

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Read What our Customers Say

uPVC Windows

“After having a horrible experience with a number of big name window companies (most who wouldn’t even give me a quote because I’m a female). Jordan was fantastic and a real credit to this company. From start to finish the process was simple. The service was great and the end result looks amazing! Jordan and George got the whole house done in only 2 days. They were happy to get on with it whilst I was at work. You would never have known they had been there afterwards. Most importantly, any questions were always answered promptly. We are delighted with our new windows and door. Thank you Jordan and George.”

Lucy Milne
Composite Door

“A wonderful family business who genuinely care about their customers. Furthermore, providing the best product and service. Front door and canopy supplied and fitted to an exceptional standard. We are so delighted and surprised how amazing and different the front of our house looks. Lovely people to deal with. Such a fantastic job. Highly recommended.”

Kiem Mae

“Love my new front door. From the moment Jordan visited to the end result. I was massively impressed with the whole service. In addition, the ordering process was easy, delivery quick, very flexible with dates and times to fit. They ensured we were around to be happy with the end result. Money paid on completion. This family team is completely different to other companies who try to push their products and charge more. Highly recommend and would definitely use again!! Thanks.”

Fiona McDevitt

Trusted Partners

At Millar Windows & Doors Ltd we are proud to use high quality suppliers and products which are all produced in the UK.

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